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Privacy Policy

We respect your privacy and are committed to protecting the personal information, educational records, and supporting documents you provide when using ERES services.

Contents

Last Updated : March 09, 2026

Educational Records Evaluation Service, Inc. (“ERES”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ERES website and services.

1. Information We Collect

We may collect personal information that you voluntarily provide when submitting applications, contacting us, or using our services.

Information You Provide

This may include:

  • full name
  • email address
  • phone number
  • mailing address
  • date of birth
  • academic records such as transcripts, diplomas, and certificates
  • identification documents when required for verification
  • payment information related to service transactions
These materials may be submitted as part of credential evaluation or related services. Information Automatically Collected When you access our website, we may automatically collect certain information, including:
  • IP address
  • browser type and version
  • device information
  • pages visited
  • date and time of access
  • website usage data

This information helps us improve our website and services.

2. How We Use Your Information

ERES uses personal information to provide and manage its services, including:
  • processing credential evaluation applications
  • verifying educational credentials with institutions
  • preparing and delivering evaluation reports
  • communicating with applicants regarding their applications
  • improving website functionality and user experience
  • maintaining security and preventing fraud
  • complying with legal and regulatory requirements

ERES may utilize automated technologies, machine-assisted systems, or artificial intelligence tools to assist in the processing and analysis of submitted documents and information.

  • These technologies may be used for purposes such as:
  • document classification and organization
    data extraction from academic records
  • verification research and institutional information analysis
  • quality assurance and workflow efficiency

Automated systems are used to support internal processes and improve service efficiency. Final evaluation determinations remain subject to professional review by qualified evaluators unless otherwise specified.

ERES does not rely solely on automated decision-making that produces legal or similarly significant effects without appropriate human oversight.

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area, we process personal information under the following legal bases:

  • performance of a contract when providing evaluation services
  • compliance with legal obligations
  • legitimate interests in operating and improving our services
  • consent where required by law

4. How We Share Information

ERES may share personal information when necessary to provide services or comply with legal obligations.

This may include sharing information with:

  • educational institutions for verification purposes
  • licensing boards or regulatory authorities
  • organizations designated by the applicant to receive evaluation reports
  • service providers assisting with payment processing, cloud hosting, or technical services
  • government authorities when required by law

ERES does not sell personal information.

ERES may review, analyze, and verify documents submitted by applicants in order to ensure the authenticity and accuracy of information provided as part of credential evaluation services.

This may include contacting issuing educational institutions, regulatory authorities, or other relevant organizations to confirm the validity of academic credentials or documents.

Where fraudulent, altered, or suspicious documentation is suspected, ERES may retain submitted materials and related records for fraud prevention, investigative purposes, or compliance with legal or regulatory requirements.

ERES may also disclose relevant information to educational institutions, licensing authorities, regulatory bodies, or law enforcement agencies where appropriate and permitted by law.

5. Data Retention

ERES retains records related to evaluation services for a limited period in accordance with internal policies and regulatory requirements.

Typical retention periods may include:

  • evaluation records and submitted documentation: up to five (5) years
  • certain licensing-related evaluations (such as CPA-related records): up to six (6) years or longer when required
  • payment and financial records: up to seven (7) years

After applicable retention periods expire, records may be securely deleted or destroyed.

Applicants are responsible for maintaining copies of their evaluation reports.

6. Cookies and Tracking Technologies

ERES uses cookies and similar technologies to improve website functionality and analyze website usage.

Cookies may be used to:

  • maintain secure sessions
  • remember user preferences
  • analyze website performance and usage

Users may control cookies through browser settings. Disabling cookies may affect website functionality.

For more information, please review our Cookie Policy.

7. International Data Transfers

ERES may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements.

Updated versions will be posted on this page with the revised effective date.

8. Data Security

ERES implements reasonable administrative, technical, and physical safeguards to protect personal information.

Security measures may include:

  • encrypted data transmission
  • secure server infrastructure
  • access controls for authorized personnel
  • monitoring and security procedures

Despite these measures, no system can guarantee complete security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate information
  • request deletion of personal information where legally permitted
  • restrict or object to certain data processing activities

Requests may be submitted by contacting us at:

edu@eres.com

ERES will respond to requests in accordance with applicable privacy laws.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CPRA), including the right to:

  • request disclosure of personal information collected about them
  • request deletion of personal information (subject to legal exceptions)
  • request correction of inaccurate personal information

ERES does not sell personal information.

Requests may be submitted using the contact information listed below.

11. Children’s Privacy

ERES services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.

Our website may contain links to third-party websites. ERES is not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of external websites before providing personal information.

13. SMS Communications

If you provide your mobile number and opt in to SMS messages, ERES may send text messages regarding your inquiry, application, document requirements, order updates, appointment reminders, delivery updates, and customer support. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at edu@eres.com or 707-759-2866.

ERES may share personal information with service providers only as needed to provide our services, operate our systems, process payments, deliver reports, or comply with legal requirements.

SMS consent is not shared with third parties or affiliates for marketing purposes. ERES does not sell or share SMS opt-in consent, phone numbers, or SMS communication information with third parties for their own marketing purposes.

14. Changes to This Privacy Policy

ERES may update this Privacy Policy from time to time to reflect changes in practices or legal requirements.

Updated versions will be posted on this page with the revised effective date.

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